Privacy Policy

LuxLiv Property Group (Pty) Ltd (registration 2014/016341/07, PPRA FFC 151883) respects your privacy. This notice explains how we handle your personal information under the Protection of Personal Information Act 4 of 2013 (POPIA).

We are a property practitioner firm offering sales, rentals, rental management, short-term letting management, investor advice and relocation services. Our Information Officer is Marussia van der Merwe: marussia@luxlivproperty.com, 078 340 5087, 91 Jean Avenue, Centurion, 0157.

Depending on how you deal with us: your name, contact details, ID or passport number, marital status, address, employment and income information, bank statements or payslips, credit report, property ownership details, source of funds, and information you give us through our website forms, email, WhatsApp, phone or social media.

• To respond to your enquiry and help you buy, sell, rent or let property.
• To verify your identity and comply with the Financial Intelligence Centre Act (FICA), which requires us to collect and keep certain information.
• To assess rental applications, including credit checks with your consent.
• To prepare and manage mandates, offers, leases and payments.
• To send you property news and offers, only where you have agreed or are an existing client, and always with an option to opt out.

Only with the people who need it for your transaction, such as the conveyancer, bond originator, bank, Buyer's Trust, the other party's agent, the body corporate or HOA, and, for rentals, the landlord. Landlords receive our assessment of a rental application; supporting documents are shown only if the landlord asks, through a secure, time-limited link. We use trusted service providers (for example for email and document storage, FICA verification, credit checks, e-signatures and our website) who must keep your information secure. Some store information outside South Africa under laws or agreements that give adequate protection. We disclose information to regulators and law enforcement where the law requires it. We do not sell your information.

Only as long as we need it, and as long as the law requires. FICA and transaction records are kept for at least 5 years after our relationship or the transaction ends.

We store documents in secure, access-controlled business systems, limit access to staff who need it, and send documents through secure channels. If we believe your information has been accessed by someone who should not have it, we will notify you and the Information Regulator.

You may ask us what information we hold about you, ask us to correct or delete it, object to us using it, and opt out of marketing at any time. Contact our Information Officer. You may also complain to the Information Regulator at www.inforegulator.org.za.

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Last updated: November 2026