Your property is one of your most valuable assets. Who lives in it matters as much as what it earns.

Many landlords discover this the hard way. A tenant is placed quickly, the agent moves on, and a few months later the rent stops. When they ask what checks were done, the answer is often: very few.

At LUXLIV, we approach rentals differently. We have been letting homes for longer than we have been selling them, and every rental is handled by a dedicated rentals department. Our procedure has been refined over many years: each time something went wrong in the market, we asked whether it could have been prevented — and if so, we built that safeguard into our process.

The result is a rental service designed around one goal: reducing risk for you, while keeping you in control.

It starts with the right price, at the right time

Tenants are far more price-driven than buyers. They compare similar homes side by side, and new rentals come onto the market every month. A property priced above its estate's going rate simply gets overlooked.

Our agents know the rental ranges in the estates and suburbs they work in. From your first meeting, you receive an honest view of what your home will achieve — and a clear plan if you would like to test a higher figure first.

Timing matters just as much. Most tenants begin searching one to two months before they move. We therefore activate listings on the property portals within two to three months of your available date. Listings that sit on portals for too long lose visibility and can raise questions in tenants' minds. Where your home is available well in advance, we can still feature it on the LUXLIV website, including for relocating expatriates.

Marketing that attracts serious tenants

Every LUXLIV rental is presented with professional photography and a video tour. It is the same video-first approach that defines how we market homes for sale.

  • Tenants see the whole home before they visit. Every enquiry receives a link to the photos, the video tour and our online application. By the time someone arrives for a viewing, they already know the layout and are genuinely interested.
  • International tenants can commit from overseas. For executives and families relocating to South Africa, a video tour allows a confident decision before they arrive.
  • Structured viewings respect your time. Rather than a stream of ad hoc appointments at your property, we host scheduled viewing slots. Tenants who are serious make the time.

For landlords, this means fewer unnecessary visits, less disruption for current occupants, and a better-qualified pool of applicants.

Screening that goes further

This is where LUXLIV stands apart. Every application is assessed by our rentals department, not by the agent who showed the property. That separation keeps the assessment objective: every applicant goes through the same steps, regardless of personal rapport.

Applicants complete a detailed online application with their consent to a credit check. Our team then verifies:

  • Credit history — with a particular focus on how consistently rent has been paid
  • Employment — confirmed directly with the stated employer
  • Affordability — income of at least three times the monthly rent
  • Rental history — previous landlords are contacted to confirm the tenancy, and we look at how often and why the applicant has moved in recent years
  • Supporting documents — including bank statements

We also look beyond the paperwork for patterns. Where a couple applies, we check both partners — even if only one is earning. Where a family member is paying the rent on someone else's behalf, we still require consent to check the person who will actually live in your home. And where an applicant offers a credit report from another agency, we always run our own.

These steps are designed to identify a risk that many landlords never see coming: the tenant with a history of short stays and unpaid rent, whose previous landlords were simply relieved to see them go.

Clear facts, an honest recommendation — and the final say is yours

It is your property, so the decision is always yours. Our role is to give you everything you need to make it with confidence.

For each applicant, you receive a written assessment with the credit report and supporting documents attached, a summary of our reference checks, and our professional rating on a scale of one to five:

Where an applicant falls into the lower ratings, we will explain why and outline options such as optional eviction-cost cover, which can be made a condition of approval. We aim to deliver assessments within a day, so that good applicants are not lost to delay.

Every landlord's appetite for risk is different. We simply make sure yours is an informed choice.

Paperwork built to stand up to scrutiny

Should a dispute ever reach a court or the Rental Housing Tribunal, two questions carry the most weight: were the terms fair, and was the correct legal process followed? A one-sided clause can be set aside even if both parties signed it.

That is why LUXLIV's documentation is designed to be legally compliant and fair to both parties — because fair paperwork is what protects you.

  • Deposits held in trust. Tenant deposits are paid into our trust account and allocated to your tenancy.
  • Mandatory Disclosure. You complete and sign the required defects disclosure before the tenant signs, as the law requires.
  • FICA verification. Both landlord and tenant are verified before any lease is finalised.
  • Lease review. Both parties receive the lease template to review in advance, so questions are resolved early. The agreed terms, from pets to electricity arrangements, are recorded in detail and checked by your agent before signing.

From move-in day to renewal

A detailed incoming inspection — on every rental. Before or on the day the tenant moves in, our rentals department records the condition of your home in detail. The tenant is invited to attend and may report anything missed within a set period after moving in. This report becomes the benchmark at the end of the lease, making it clear what is tenant damage and what is normal wear.

A personal handover. Your agent meets the tenant on move-in day to hand over the keys.

One system for maintenance. Tenant requests are logged through our Red Rabbit property management platform rather than scattered across calls and messages. Every issue is tracked, and your property builds a complete maintenance history.

Choose the level of service that suits you

With full management, our dedicated team handles the day-to-day, so you can enjoy the returns without the admin.

Your home deserves more than a quick placement

A well-chosen tenant protects your income, your property and your peace of mind. A well-managed rental can also be the foundation of a growing property portfolio.

At LUXLIV, we bring the same care to letting your home as we do to selling one: beautifully presented, thoughtfully marketed, and backed by a process built on thoroughness, fairness and transparency.

Considering letting your property? Speak to a LUXLIV agent about your home's rental potential and the service option that suits you.